Terms & Conditions
By submitting an order on our website you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.
Last updated 5th April 2018.
1. This website is operated by Organic Wholesale Ltd. and the purchase of goods from this website is governed by these Terms and Conditions. From time to time we may amend these Terms and Conditions and when we do so we will update the "last updated" date in the paragraph above. Orders placed after this date will be bound by the changes made.
2. Purchase Contract
2.1. To place an order on our website you must be eighteen years old or over and have completed the registration process.
2.2. We will confirm acceptance of your order. We will do this either by email to the email address you have provided us with or by displaying a message on the website immediately after you have submitted your order. We may do both in which case acceptance will deem to be whichever arrived the soonest.
3. Prices and Delivery Charges
3.1. The price you will pay will be the website price at the time you placed or edited your order, subject only to any inadvertent technical error for which we will not be liable.
3.2. When items are priced by weight or volume we will charge for the actual weight or volume we supply. For this reason the prices shown on your order confirmation email and your order on the website whilst the order status is either 'open' or 'picking in progress' are considered guide prices only. The actual price will be calculated when your order is 'picked'.
3.3. The prices stated on the website will be inclusive of any VAT payable.
3.4. The price of the goods does not include a charge for delivery. The delivery charge may vary depending on your area, and your delivery time slot.
4.1. We may from time to time make promotional offers on the purchase of goods through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.
4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.
4.3. We reserve the right to offer different promotions to different customers at our complete discretion.
4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.
5. Methods of Payment
5.1. Payment may be made by BACS transfer, cash or cheque.
5.2. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.
5.3. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
5.4. Payments are processed by Organic Wholesale Ltd..
6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received and the condition of the goods are the same as when they were delivered we will arrange with you for them to be collected. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
6.3. Home Delivery
6.3.1. We will deliver your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the "Your Account" webpage however this will have no effect on any order that you have submitted but not had delivered. Should this situation arise you must contact us immediately by email or telephone. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
6.3.2. The delivery day is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at this time or alternative delivery arrangements are given to us when you placed your order, such as a neighbour or a place where the delivery can be left. Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
6.3.3. We will endeavour to supply items as close to the ordered weight as possible and guarantee it will be no less than the weight ordered and no greater than 25% of the weight ordered. If we are unable to supply an item within these limits we may at our discretion supply you additional weight without charge or we will contact you before dispatching your order for your acceptance.
6.3.4. In the event of non-availability of any goods you order, we may contact you and offer a reasonable substitute. This may affect the price you pay. I
6.4. Courier Delivery
6.4.1. We will dispatch your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the "Your Account" webpage however this will have no effect on any order that you have submitted but not had delivered. Should this situation arise you must contact us immediately by email or telephone.
6.4.2. The delivery time is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at this time or at any alternative address given to us when you placed your order. Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
6.4.3. All goods must be signed for on delivery by an appropriate person. If the courier cannot get a signature the insurance is invalidated and consequently no claims can be accepted.
6.4.4. If we are unable to supply any of the items in your order we will contact you to agree appropriate substitutions or actions. If we have difficulty contacting you this may delay dispatch of your order.
6.4.5. We will endeavour to supply items as close to the ordered weight as possible and guarantee it will be no less than the weight ordered and no greater than 25% of the weight ordered. If we are unable to supply an item within these limits we may at our discretion supply you additional weight without charge or we will contact you before dispatching your order for your acceptance. If we have difficulty contacting you this may delay dispatch of your order.
6.5.1. We will deliver your order to the collection point you selected when you placed your order.
6.5.2. The collection time slot is agreed with you at the time you place your order and accordingly it is your responsibility to ensure that you or another appropriate person collect your order during this period.
6.5.3 The person collecting the order may be asked to identify themselves and/or prove their authority to collect the order. A printed copy of your order is normally acceptable proof. If at our reasonable discretion we cannot satisfy ourselves that the person collecting your order has the authority to do so, or is not an appropriate person, we may decline to allow the order to be collected. In this event you will need to contact us to re-arrange delivery and a further charge may become payable provided we attempt to deliver at the agreed time.
6.5.4. Should you fail to collect your order we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.
6.5.5. We will endeavour to supply items as close to the ordered weight as possible however if the weight of any item is unacceptable you may reject it at your complete discretion at collection time.
6.5.6. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at collection time.
7. Changes and cancellation
7.1. You can amend your order or cancel it on the website until we lock it for processing. The exact date an order is locked is dependant on the item that takes the longest to process and therefore will vary from order to order. Orders cannot be amended by telephone or email. If an order has not been dispatched you may cancel it by telephone.
7.2. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 14 days of receipt of your decision either by email or letter. We will arrange with you to either collect the goods from you or for you to return them to us at your cost. The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.
8. Defective Goods
8.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them.
9.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.
9.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.
9.3. We will not be liable to you or any third party for any consequential or incidental loss.
9.4. Excepting that set out in paragraph 9.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.
10. Privacy and security
10.1. The information we request from you when you register and when you place an order will be treated by us with care and security. We will not sell or rent your information to any third party for their marketing purposes unless you agree otherwise. Please see our full privacy statement for further details.
10.2. Whenever we request personal detail or credit and debit card information from you we will use Secure Sockets Layer (SSL) technology to encrypt the connection between us and you. Personal details are stored securely on servers that are not directly accessible via the Internet. Your card payment details are stored by our payment service provider.
10.3. When you register with this website you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone. You will be responsible for all orders that are submitted using your password. If you know or suspect that someone else knows your password then you should change it immediately on the "Your Account" webpage. If we have reason to believe there may be a security breach or misuse of our website we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.
11. Our right to cancel your registration.
11.1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of Scotland and any disputes will be decided only by the Scottish Courts.
12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.3. The content of this website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders on this website. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of this website without written permission from us.
13. Use of Customer Information
13.2. We will use Your Information in the following ways:
a) to set up and maintain Your Account and all records relating to it;
b) for the administration of Your Account and to process and communicate with You about transactions on Your Account;
c) to enable us and third parties to carry out technical, logistical or other functions for the purposes of managing Your Account and the technical and management systems upon which it relies on Our behalf;
d) to carry out fraud prevention in accordance with 13.3 below;
e) to carry out credit checking in accordance with 13.4 below;
f) to enable us and third parties to carry out data analysis with regard to Your Account for the Company’s internal business purposes; and
g) to conduct marketing activities described in and subject to 13.5 below.
13.3. We may access and use Your Information and share it with fraud prevention agencies to prevent fraud and money laundering, for example, when:
(i) checking details on applications for credit and credit related or other facilities,
(ii) managing credit and credit related accounts or facilities,
(iii) recovering debt,
(iv) checking details of job applicants and employees.
If false or inaccurate information is provided by You and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies may access and use this information. You may be refused certain services, finance or employment as a result of this.
13.4. We may use Your Information for credit checking in order to mitigate exposure to bad debts. By entering into this Agreement You confirm Your agreement to Us or a third party nominated by Us undertaking such credit reference agency searches from time to time and You agree that records of the searches may be seen by other organisations in relation to any application for credit in the future.
13.5. Your Information including Your contact details may be used for marketing purposes as agreed by You when you register and activate your Account